Shipping and Cancellation Policy

SHIPPING POLICY

At Egate Infotel Pvt Ltd, we understand that a smooth and reliable shipping process is essential to providing you with an exceptional experience from start to finish. Our shipping policy is designed to ensure that your product reaches you promptly, securely, and in perfect condition.

Confirmation

Once you place an order, you will receive an order confirmation email containing your order details and tracking information. In case of multiple products under a single order, we shall make every effort to dispatch every product under the same order at the same time, subject to the availability of the product.

All orders are shipped with an invoice from Egate. In case you don’t receive an invoice you may submit/ raise a ticket.

Orders will be processed only from Monday to Saturday. Any order placed on a Sunday, or on any National Holiday, the shipments will be processed on the next working day.

Currently, we offer shipping to most locations in India. However, please note that certain areas may be non-serviceable or may take more than usual time. If you have concerns about shipping to a specific location, please contact our customer support team for assistance.

Dispatch and Delivery

Prepaid orders placed before 11:30 AM will be processed and shipped on the same day. Orders placed after 11:30 AM will be processed on the next working day.

Shipping is not processed on Sundays and Public Holidays.

Once shipped, a notification mail along with a shipment tracking number will be sent to your registered email id.

The Products shall be delivered within 3 – 10 working days.

In case of unforeseen / unexpected delay, the same shall be intimated to you.

CANCELLATION POLICY

We strive to provide you with top-notch quality products, and all orders are checked thoroughly before shipping to avoid any inconvenience.

Cancellation of orders is possible only before the order is invoiced for shipment. Once an order is Invoiced and Packed, it cannot be canceled.

No cancellations can be accepted for those products that have been ordered on special occasions (these are limited occasion offers and therefore cancellations are not possible). There shall be no cancellation of orders placed under the same day delivery category.

On Home page:

Beyond Vision, Into Projection!

Here’s what sets us apart

1. Technological Excellence

From vibrant visuals to crystal clear resolutions, we provide cutting edge projectors.

2. Customer Centric Approach

Customer satisfaction is our utmost priority.

3. 24*7 Entertainment

Enjoy the big screen experience with our portable and user friendly projectors.

4. Exceptional Customer Support

Whether it's assisting with projectors or offering doorstep pick-up and drop-off services, we have all your needs taken care of.