Egate warranty Policy aims to provide customers with clarity about support-related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their Egate products during the warranty period.

All EGATE products come with a predefined standard Return to Factory / Service Centre warranty. The last page of the manual is your warranty card, depicting the tenure of warranty. This is generally one year from the date of purchase.

EGATE gives the option of an additional warranty extension pack, which can be bought along with the New Egate product or within 30 days of the purchase of the product.

Warranty

If the product is not functioning as it is intended to work and there is a manufacturing defect, the company warrants repair / replacement (as deemed necessary) against any such manufacturing defects (assessed by company authorized agents). Repair or replacement will be carried out through the Company's Authorized Service Centres.

Warranty Support: EGATE is committed to quality, and all the products are tested, and burn tested prior to shipment. However, in case of any malfunctioning of the product during warranty period arising due to manufacturing defect, the company warrants to repair the product. In such cases the product must be brought / taken to the nearest service centre at your cost. In case of non-availability of service centre in your city, the product needs to be couriered to the nearest service centre or central warehouse in Vasundhara Ghaziabad.

• This warranty applies only to Products purchased within the territory of India ("Territory'').
• This warranty is confined to the first purchaser of the product only.
• The product is a genuine Egate Product with a supporting invoice / bill, which the customer has to share with Egate at the time of the request.
• The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/replacements. The product should be physically taken to our service centre.
• Non-authorized person makes NO repair attempt before bringing the product to Egate.
• Defects are NOT caused by improper use, as determined by the company personnel.
• NO modification or alteration of any nature is made in the circuitry, software, or body of the product. Defects due to causes beyond control like lightning, abnormal voltage, acts of God, or while in transit to a service centre or purchaser's residence.
• The product will be deemed out of warranty if a customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where Egate provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
• All expenses & risks incurred in shipping the unit to the company's service centre/authorized service centre will be borne by the customer.
• Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is applicable.
• In case of transportation/courier-related damages arising NOT because of Egate, when the product is sent to the Egate’ service centre, we would treat it as “out of warranty” because of physical damage and will do repairs on a paid basis.
• Egate will pay for return courier charges only & owns responsibility for any damages/loss during transit.
• After repairs/replacement, the warranty will remain only for the unexpired period of the warranty. No extension of the warranty period will be done.
• Egate will retain any replaced part/s or component/s.
• The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
• In case the product is not repairable, Egate may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the product. Here the customer must deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
• Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Egate.

Important Note: Customers must open a trouble ticket/case with Egate to get support service on any product in warranty or out-of-warranty. Customers can visit https://egate-world.com/pages/connect to avail of the service or email at support@egate-world.com.

Transit Damage: Any transit damage must be brought to the notice of support help line number and support mail ID within 24 hours of receipt of goods. Any claim after 24 hours will be repaired at a cost (born by customer) as notified by the company.

Mishandling / Negligence: If the product malfunctions due to mishandling, negligence, unauthorized service and or non-adherence of maintenance guidelines, the product does not fall under warranty and hence will be rectified / repaired at an additional cost (borne by customer) as notified by the company.

Dead on Arrival (DOA) & Replacement Policy

To maintain our services' feasibility, we allow a product's replacement only under the following circumstances.

• The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items, please report the same to our website support team.The request will, however, be entertained once a Egate team member has checked and determined the same at his end.This is typically reported back to the customer within 24 hours of receipt of the products by Egate.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product.After looking into your complaint, the website support team will make an appropriate decision.
• A product will not be replaced under the following circumstances.
• The customer is unhappy with the defect-free product's look / sound / brightness quality.
• Physical damage is not notified within 24 hours of receiving the product.
• An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Cancellation Policy

We believe in helping our customers as much as possible and therefore a liberal cancellation policy. However, under this policy -

• Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

Return & Refund Policy

• All products sold by www.egate-world.com are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition.
• All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
• "New and unused" means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

In case of any query related to our policies, please contact Customer Service between 10 am- 6 pm from Mon-Sat or email us at support@egate-world.com

In case of no service centre in your city, please speak to a service agent at Egate and ship your item to the central Service centre on the below address.

Egate Service Centre 

A201, A Block, Sector 63, Noida, Uttar Pradesh 201309.

Helpline No: 7065179993/4/5

Warranty terms and conditions

a. An EGATE product comes with a standard warranty for the tenure as mentioned on your warranty card.

b. The warranty on your EGATE products shall not apply to defects or damage resulting from accident, abuse, and acts of third persons, power fluctuations, and environmental conditions, any force of nature, act of God or other cause beyond EGATE’s control, alterations to the equipment at Customer's direction.

c. EGATE shall not be liable for any incidental or consequential damages including but not limited to loss or injury to business, profits, goodwill, or for exemplary damages.

d. EGATE warrants its products to be free from defective materials and faulty workmanship under normal use for a period specified on the warranty card from the date of purchase of a new item. Upon written notice of any defect in the product supplied by EGATE within the warranty period, EGATE shall, at its discretion, replace or repair any hardware portion of the system that it determines to contain defective material or faulty workmanship.

e. Warranty Coverage

The product is covered under warranty subject to the policy guidelines. The consumable items, such as batteries, remote control etc. and accessories like cables are not covered under standard warranty.

Please Note: This Warranty Policy is in effect as of Jan 2024. All purchases made before 2024 fall under previous warranty policies that may differ, however this current version supersedes all previous versions.

Any matter or legal dispute related to the product & its warranty will be entertained in the Jurisdiction of GHAZIABAD Court ONLY.

This document is an electronic record in terms of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.