COLLECTION OF INFORMATION

Egate Infotel Private Limited values the trust you place in us and is committed to protecting your privacy. We collect personal data in a lawful, fair, and transparent manner in accordance with the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (India).

When you make a purchase or attempt to make a purchase through our website, we may collect the following personal data:

• Name
• Billing and shipping address
• Payment details (processed securely via authorized payment gateways)
• Email address
• Contact number
• Transaction and order details

Sensitive payment information is encrypted and transmitted securely using Secure Socket Layer (SSL) technology. We do not store complete credit or debit card details on our servers.

LAWFUL BASIS FOR PROCESSING

We process your personal data based on one or more of the following lawful grounds:

• Consent provided by you at the time of data submission
• Performance of a contract, such as processing and delivering your orders
• Legal obligations, including taxation, accounting, and regulatory compliance
• Legitimate interests, such as fraud prevention, system security, and service improvement

USE OF INFORMATION

Your personal data is used strictly for legitimate business purposes, including:

• Processing orders and payments
• Delivering products and services
• Communicating order updates and customer support responses
• Sending transactional communications such as invoices and confirmations
• Improving website performance, user experience, and service quality
• Preventing fraud, unauthorized access, and misuse
• Complying with legal and regulatory obligations

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience and ensure website functionality.

Cookies help us:

• Recognize returning users
• Store user preferences
• Analyze website traffic and usage patterns
• Enable secure login and checkout

You may manage or disable cookies through your browser settings. Where required by law, we obtain your consent before placing non-essential cookies.

DATA SHARING AND DISCLOSURE

We do not sell or trade your personal data. Your information may be shared only with:

• Authorized service providers (payment processors, logistics partners, IT service providers) for order fulfillment and operational support
• Government authorities or regulators when required by law
• Legal or enforcement agencies to protect rights, safety, or property

All third parties are contractually obligated to process personal data securely and only for specified purposes.

CROSS-BORDER DATA TRANSFERS

Where personal data is transferred outside India or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent lawful mechanisms, to protect your data in accordance with applicable laws.

DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements.

Upon expiry of the retention period, data is securely deleted, anonymized, or archived in accordance with applicable laws and internal policies.

DATA SECURITY

We implement reasonable technical and organizational measures to protect personal data, including:

• SSL encryption
• Secure servers and firewalls
• Access controls and authentication mechanisms
• Regular security monitoring and audits

CONSENT

By using our website and providing your personal data, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

GRIEVANCE REDRESSAL / CONTACT INFORMATION

In accordance with the DPDP Act, 2023, you may contact our designated grievance officer for any concerns regarding your personal data:

Email: support@egin.in
Address: B-219, Tower B, Bhutani Cyber Park, C - Block, Sector 62, Noida, Uttar Pradesh, India - 201301.Help Line/ Phone No: 7065179993/4/5

We will acknowledge and resolve grievances within the timelines prescribed by law.